Maintenance Requests
Before submitting a request, take a moment to think through the situation.
Not every maintenance issue requires immediate emergency response. Understanding the difference helps us respond quickly to true emergencies while ensuring all residents receive timely service.
Ask yourself:
- Is there an active water leak causing damage to the property?
- Is there no heat during cold weather or no air conditioning during extreme heat?
- Is there a sewage backup or major plumbing overflow?
- Is there a fire, strong gas smell, or serious safety hazard and have you already contacted 911?
- Is the property unsecured due to a broken door or window?
- Is this issue creating an immediate risk to personal safety or significant property damage?
If you answered “Yes” to any of the above, please call us immediately at (919) 434-8658.
For all non-emergency maintenance needs, please submit a maintenance request through your resident portal so our team can schedule service as quickly as possible.
Disclaimer: In any situation involving fire, medical emergency, gas leak, or immediate danger, residents should first contact 911 or appropriate emergency services before notifying property management.
Need to Pay Your Rent?
Tenant Blog
Have questions about your home? Need a list of contacts? Check out the Tenant Blog to find out everything you need to know to keep your home cozy and safe.
Current Residents
Begin and Stay Comfortable
At Guaranty Property Management, we know leases can feel overwhelming. That’s why we break it down into easy-to-understand sections so renters know exactly what to expect and owners feel confident their property is protected.
1. Lease Term
- Specifies the length of your lease (usually 12 months, unless otherwise agreed).
- Details the start and end dates.
- Explains renewal options and notice requirements for moving out.
2. Rent Payment
- Shows the monthly rent amount, due date, and acceptable payment methods.
- Covers late fees, returned check policies, and payment reminders.
3. Security Deposit
- Explains the amount, how it’s held, and conditions for return.
- Details deductions for damages or unpaid rent.
4. Maintenance & Repairs
- Clarifies tenant and landlord responsibilities.
- Provides instructions for submitting maintenance requests.
- Defines what constitutes an emergency versus routine repairs.
5. Rules & Policies
- Outlines community or property-specific rules.
- Includes pet policies, smoking restrictions, parking rules, and noise expectations.
6. Legal & Safety
- Explains your rights and responsibilities under local landlord-tenant laws.
- Provides instructions for emergency situations.
- Ensures both tenant and property are protected.
Why this matters:
A clear lease creates a smooth, worry-free rental experience. Tenants feel confident and informed, and owners know their property is well-managed.
Have questions? Call us anytime at (919) 434-8658, we’re here to help make your rental experience simple and stress-free.
Our Philosophy: Tenant Care at the Center
At Guaranty Property Management, we don’t just manage properties, we care for the people who live in them.
We know that a great rental experience isn’t just about a roof over your head. It’s about feeling heard, supported, and respected. That’s why our tenant care philosophy focuses on clear communication, reliable service, and treating every resident with professionalism and consideration.
1. Responsive Communication
We aim to respond promptly to questions, concerns, and requests. While we can’t control every situation, we listen carefully and provide guidance or solutions whenever possible.
2. Easy Payment Access
Managing your rent should be simple, secure, and convenient. Our online portal allows you to pay, track, and access receipts anytime — making your experience easier and more predictable.
3. Attentive Service
We hear you, we see you, and we value your perspective. While not every concern can be resolved immediately, we work to address requests efficiently, professionally, and respectfully.
Our Commitment:
We strive to create a rental experience where you feel informed, respected, and supported — a place where your home matters to us as much as it matters to you.
Questions or concerns? Contact us anytime at (919) 434-8658 — we’re here to listen and help where we can.